Shipping policy

Processing & Dispatch

Each Forever & Found keepsake is carefully prepared and packed by hand.

For items that are currently in stock, please allow [insert processing time, e.g. 2–4 working days] for your order to be prepared before dispatch.

Pre-order items have a longer processing time. The estimated dispatch timeframe for each pre-order will be clearly stated on the relevant product page.

If your order contains both in-stock and pre-order items, your order may be dispatched together once all items are ready.

UK Delivery

We primarily send orders using Royal Mail.

Available delivery options and prices will be shown at checkout.

Estimated delivery times begin once your order has been dispatched and are separate from our processing times. Royal Mail delivery estimates are not guaranteed and may occasionally be affected by delays outside of our control.

Where tracking is included with your chosen delivery service, tracking information will be provided once your order has been dispatched.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Any promotional free-shipping offers will be clearly stated on our website when available.

Delivery Addresses

Please check that your delivery address is correct before completing your order.

If you notice an error after ordering, please contact us as soon as possible at foreverandfoundstudio@gmail.com. We will always try to help, but we cannot guarantee that an address can be changed once an order has been dispatched.

We cannot be responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

Delayed Orders

Royal Mail delivery times are estimates and occasional delays can occur.

If your order has not arrived within the expected timeframe, please contact us at foreverandfoundstudio@gmail.com and we will help investigate.

Please be aware that Royal Mail may require a certain amount of time to pass before a parcel can officially be treated as lost.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and include photographs of the packaging and item where possible.

If you believe your parcel has been lost in transit, please contact us and we will investigate the delivery with Royal Mail.

Your statutory rights are not affected.

Pre-orders

When purchasing a pre-order item, payment is taken at checkout and your keepsake is reserved for you.

Estimated dispatch dates will be provided on the relevant product page. If there is a significant unexpected delay to your order, we will contact you using the details provided at checkout.