Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Starting a Return

To request a return, please contact us at foreverandfoundstudio@gmail.com.

If your return is accepted, we’ll provide you with the return address and instructions on how and where to send your parcel. Please do not send items back before contacting us, as we need to confirm your return first.

You can always contact us at foreverandfoundstudio@gmail.com if you have any questions about a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at foreverandfoundstudio@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Personalised or custom-made keepsakes cannot be returned for a change of mind where they have been created specifically to your requirements.

Please contact us if you have any questions about whether your item is eligible for return.

This does not affect your statutory rights. If your keepsake arrives faulty, damaged, or incorrect, please contact us so that we can make it right.

Exchanges

If you would like to exchange your keepsake for a different design or option, please contact us at foreverandfoundstudio@gmail.com.

Exchanges are subject to availability, as many of our keepsakes are made in small quantities. If the item you would like is unavailable, we can arrange a return and refund instead, where eligible.

For the quickest exchange, we may ask you to return your original item and place a new order once your return has been accepted.

If your item is faulty, damaged or incorrect, please contact us and we’ll work with you to put things right. Your statutory rights are not affected.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at foreverandfoundstudio@gmail.com.